Zendesk
Service domainCUSTOMER SUPPORT
Arcade Optimized
6tools
6require secrets
Zendesk toolkit for Arcade enables agents and apps to interact with Zendesk support and Help Center resources — reading and updating tickets, managing comments, and searching knowledge base articles — via OAuth-authenticated API calls.
Capabilities
- Ticket management: List tickets with offset-based pagination, mark tickets as solved (with optional final comment), and retrieve direct
html_urllinks to any ticket in Zendesk. - Comment operations: Add comments to existing tickets and retrieve full comment threads, including original descriptions, author IDs, public/internal flags, timestamps, and file attachments.
- Knowledge base search: Search published Help Center articles by query and/or label names, with combined multi-filter support in a single call and paginated results via
next_offset. - Account introspection: Fetch the authenticated user's profile, role, organization details, and Zendesk account context.
OAuth
This toolkit uses OAuth 2.0 via the Zendesk provider. See the Arcade provider docs for setup details: https://docs.arcade.dev/en/references/auth-providers/zendesk
Secrets
ZENDESK_SUBDOMAIN: Your Zendesk account subdomain — the<subdomain>portion ofhttps://<subdomain>.zendesk.com. This is not a credential but a required routing value so the toolkit knows which Zendesk instance to target. You can find it by logging into your Zendesk account and inspecting the URL. Set this as a secret in your Arcade configuration.
For details on configuring secrets in Arcade, see Tool Secrets. You can also manage secrets directly at https://api.arcade.dev/dashboard/auth/secrets.
Available tools(6)
6 of 6 tools
Operations
Behavior
| Tool name | Description | Secrets | |
|---|---|---|---|
Add a comment to an existing Zendesk ticket.
The returned ticket object includes an 'html_url' field with the direct link
to view the ticket in Zendesk. | 1 | ||
Get all comments for a specific Zendesk ticket, including the original description.
The first comment is always the ticket's original description/content.
Subsequent comments show the conversation history.
Each comment includes:
- author_id: ID of the comment author
- body: The comment text
- created_at: Timestamp when comment was created
- public: Whether the comment is public or internal
- attachments: List of file attachments (if any) with file_name, content_url, size, etc. | 1 | ||
List tickets from your Zendesk account with offset-based pagination.
By default, returns tickets sorted by ID with newest tickets first (desc).
Each ticket in the response includes an 'html_url' field with the direct link
to view the ticket in Zendesk.
PAGINATION:
- The response includes 'next_offset' when more results are available
- To fetch the next batch, simply pass the 'next_offset' value as the 'offset' parameter
- If 'next_offset' is not present, you've reached the end of available results | 1 | ||
Mark a Zendesk ticket as solved, optionally with a final comment.
The returned ticket object includes an 'html_url' field with the direct link
to view the ticket in Zendesk. | 1 | ||
Search for Help Center articles in your Zendesk knowledge base.
This tool searches specifically for published knowledge base articles that provide
solutions and guidance to users. At least one search parameter (query or label_names)
must be provided.
PAGINATION:
- The response includes 'next_offset' when more results are available
- To fetch the next batch, simply pass the 'next_offset' value as the 'offset' parameter
- If 'next_offset' is not present, you've reached the end of available results
- The tool automatically handles fetching from the correct page based on your offset
IMPORTANT: ALL FILTERS CAN BE COMBINED IN A SINGLE CALL
You can combine multiple filters (query, labels, dates) in one search request.
Do NOT make separate tool calls - combine all relevant filters together. | 1 | ||
Get comprehensive user profile and Zendesk account information.
This tool provides detailed information about the authenticated user including
their name, email, role, organization details, and Zendesk account context. | 1 |
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